Privacy Policy

Our Commitment

At Leeford Healthcare Limited we fully understand the importance of the protection of personal data & privacy of an individual and we are committed to ensuring an adequate level of data protection we adhere to all data privacy and data protection laws.

What’s in this document, for you?

Leeford Healthcare Ltd. (henceforth & above stated as “Leeford”) developed this Internet Privacy Statement to provide information about our practices regarding the collection, use, and disclosure of information that you may provide when you visit this website. We encourage you to read this Internet Privacy Statement before using this website or submitting information. By using this website, you acknowledge that you understand and agree to the terms of our Internet Privacy Statement.

The objective of this Policy is to help you understand -

• Which Information do we collect from you - what information Leeford Healthcare Limited collects and process about you
• The purpose of Information collection - for what reasons and purposes Leeford processes your Personal Data
• From Where - from what sources does Leeford collect your Personal Data
• Whom & Where - who are the authorized parties that Leeford may disclose your Personal Data to & how do we or they process it?
• How Long & Secure – Our terms of retention of your personal data & what we do to protect your personal data
• Your Rights - What your rights are and how you can exercise them
• How to contact us - Where and how you can reach us if you wish to exercise your rights or if you have a question

By browsing our website or providing information in any other way you understand and consent that we will collect, use, process, and disclose information in accordance with our privacy policy. We encourage you to read the privacy policy carefully before browsing our website.

Type and Purpose of the information collected: the personal information collected by us is used by us to market to you, resolve disputes, and troubleshoot problems, measure customer interest in products, share information about offers and products, customize your experience, and enforce our terms & conditions.

We may also collect and analyse demographic and your profile data in our effort to continuously improve our products and services.

We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our site, providing you with content that we think you might be interested in and displaying the content according to your preferences.

Disclosure & Confidentiality of Personally Identifiable Information: the personal information collected by us is used by us to market to you, resolve disputes, troubleshoot problems, measure customer interest in products, share information about offers and products, customize your experience, and enforce our terms & conditions.

We never share your contact details with any 3rd party. We do however use this information to contact you via email and or telephone for service calls, important updates about your products, and guidance about to improve your returns.

Your personal information may be shared by us internally or with our agent, service provider, and affiliates, to help detect and prevent identity theft, fraud, and other illegal acts.

If required by a judicial authority, statutory authority, law enforcement agency, or law, we may disclose your personal information in good faith.

You should be aware that Leeford Healthcare Ltd. will not disclose this information through any means and use it only for personal business & analysis purposes.

If your visitor/users have any questions regarding the privacy policy, he/she/it should write to leefordglam@leeford.in

Security: We take reasonable precautions to maintain the protection of personally identifiable information collected through this website and used in accordance with this Privacy Statement. In addition to technical safeguards, we also use physical controls and procedures to safeguard your personally identifiable information. However, we cannot guarantee that it is completely secure from people who might attempt to evade our security measures or intercept transmissions over the Internet.

Copyright Notice: The site and the entire contents are subject to the matter of copyright protection. The content of the site should not be reproduced, stored in a retrieval system, or transmitted in any form or by any means- electronic, mechanical, photocopying, recording, or otherwise without prior permission from Leeford Healthcare Ltd. The user may freely browse the site but may only access, download or use the information from this site including any text, sound, images, audio & video for strictly non-commercial use, provided the user retains the copyright notice & has written permission from Leeford. For the purpose of permission use the email ID support@leeford.in 

Privacy Policies Governing Linked Websites: As a convenience to our visitors the website contains links to other websites that may offer useful information. The Internet Privacy Statement described here does not apply to your use of those other websites. Before using the linked websites, please review their Internet privacy statements to understand how they use and protect personally identifiable information.

Changes in Our Privacy Statement: Leeford Healthcare Ltd. reserves the right to modify this privacy policy from time to time at its sole discretion. Such a policy will be available on the website of the company.

Online Privacy for Children: We are committed to protecting the privacy of children. We do not intend to collect personally identifiable information from children under 18 years of age.

Governing Law: This site is created and hosted by Leeford Healthcare Limited, Ludhiana; so the laws of India shall apply as such & courts in Ludhiana only shall have jurisdiction in respect of the Terms & Conditions. Leeford reserves the right to make changes to the site and the Terms & Conditions from time to time which will be uploaded on the website.

Grievance Officer: In line with the requisite concerning Information Technology Act 2000 & the rules thus formed, may kindly find underneath the complete details concerning the Grievance Officer of Leeford Group for the associated tasks

Money Back Guarantee covers most transactions on www.leefordglam.in. It means buyers can get their money back if an item did not arrive, is faulty or damaged, or does not match the listing.

For the details of how the Money Back Guarantee works, what is covered, what's excluded, and what buyers need to do please read our full policy.

Need to report a problem or not sure about the next steps? (For buyers)

• Get help with an item that has not arrived.
• Return an item for a refund if it is faulty i.e. does not match the description or totally wrong item supplied.
• Return an item for a refund if it is damaged.

(The above three points should be clickable and the landing page should give complete solution to resolve the problem i.e. Customer care number; email ID etc. for contacting us)

COVERAGE, ELIGIBILITY REQUIREMENTS AND EXCLUSIONS
Money Back Guarantee applies when the buyer does not receive an item or the item received by the buyer does not match the listing, for example, the seller sent the wrong item or the item arrives broken, damaged, or faulty.

As a buyer, for your transaction to be eligible for Money Back Guarantee:
You must complete and pay for your purchase on www.leefordglam.in using an eligible payment method at checkout.

You must meet the requirements specified in this policy, including acting within the required time frames.

The item may not be an excluded item or subject to any additional exclusions.
You may not seek a resolution for the same issue by another resolution method.
Eligible payment methods & Excluded items if any:

Eligible payment methods (write down all payment methods separately eg. Valets, Online banks & UPIs, etc.)

Payment methods not covered: Items paid for where any part of the payment was completely outside of our receipt methods such as cash or money orders etc. (here write down all those which are not applicable).

Excluded items: Currently all the items on www.leefordglam.in are covered under the preview of this policy and nothing is excluded. Do visit this page for any updates in the future on exclusions.

When the buyer does not receive an item
• Actions and timeframes
• Deciding the outcome
• Exclusions and special coverage

We will deliver the item to the address in the Order details unless the buyer selected a local pickup option (in the case of Ludhiana or a few selected district in Punjab state as & when applicable and advocated; only from either supply warehouse (applies only in case of Ludhiana town) or select outlets whichever may apply).
If the item does not arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable).
Actions & time frames when the buyer doesn't receive an item-
Action
The buyer reports that the item hasn't arrived or was not available for collection
(Provide a button here, if the buyer clicks will lead to the customer care email ID link)
(Maybe - Report an item that hasn't arrived)
Our response to the buyer's report

Time Frame
Earliest: Once the estimated or actual delivery/collection date has passed
Latest: 30 calendar days after the estimated or actual delivery/collection date has passed
Latest: In 3 business days after the report date.

Caution: If it is confirmed from our delivery partner that the consignment is delivered then we may close the case automatically by sending the delivery proof to the buyer.

Deciding the outcome when the buyer doesn't receive an item-
When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for evidence of successful delivery to the address provided in the Order details or proof that the buyer collected the item. If we determine that the item was not successfully delivered or collected then –
The buyer will receive a refund for the full cost of the item and original shipping.

Evidence of successful delivery will include a tracking number from the Courier partner which was uploaded to our site and shows a shipping scan before the latest estimated delivery date; a delivery status of "delivered" or "attempted delivery"; the date of delivery or attempted delivery; the recipient's address, showing at least the city/ zip that matches the one found on the Order details page and signature confirmation.

Proof that the buyer collected the item, for local pickup items, and evidence that the buyer has received the item may include a copy of the order details, signed by the buyer at the time of collection.

Exclusions and special coverage when the buyer doesn't receive an item –
As of now, there is no exclusion or special coverage, and all the items at www.leefordglam.in are covered under a money-back guarantee. Do visit this page for any updates in the future on exclusions and special coverage if any.

When the item received by the buyer doesn't match the listing
• Actions and timeframes
• Deciding the outcome
• Exclusions and special coverage

We will deliver the item as it was described in the listing. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), then they are entitled to return it for a refund, even if the seller doesn't offer returns. (Check & recheck this point as it can be a good tool in our return policy as its probability is quite less and will increase our efficiency).
Buyers must meet all applicable return requirements. If an item is being returned, we will be responsible for return shipping. (Kindly check this point also, to be incorporated or not. In my opinion, it should be included)
Actions & time frames for " item received by the buyer doesn't match the listing "-

Action
The buyer requests a return
(Provide a button here, if the buyer clicks will lead to customer care email ID link)
(Maybe - Report an item that is faulty)
Our response to the buyer's report
The buyer sends the item back

Time Frame
Latest: 30 calendar days after the estimated or actual delivery date, whichever is longer.
Latest: In 3 business days after the report date.
Caution: In some cases, we may automatically accept the return on the customer’s behalf.
Latest: Latest date to ship the return will be shown in an email sent by us to the buyer, as well as within the return request.

Caution: If the buyer does not ship the return by the specified date, we may close the return request.

Deciding the outcome when the item doesn't match the listing
When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for the evidence that the buyer has met his/her return requirements; whether there is a breach in listing the item; whether the item can be shipped back to the seller & proof of return delivery if the item was being returned.

If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs.

Exclusions and special coverage when the item doesn't match the listing - As of now there is no exclusion or special coverage and all the items at www.leefordglam.in are covered under money-back guarantee. Do visit this page for any updates in the future on exclusions and special coverage if any.

Estimated and Actual delivery dates
Under our Money Back Guarantee, time frames to report an issue or request a return may be based on the following -

The estimated delivery date (the latest date in the estimated delivery range that was provided to the buyer at checkout), OR

The actual delivery date (the date that tracking confirms the item was delivered, or the date that an item was collected)

Ms. Tanu Mahajan Leo House, Dugri-Dhandra Road, Shaheed Bhagat Singh Nagar, Ludhiana- Punjab- 141116 Call – +91-161-4342022; Mail – leefordglam@leeford.in